1、What shipping methods does jerzelite offer?

Standard shipping （Free）:

Orders of any amount are shipped with Hong Kong Post, EMS, or USPS shipping with a tracking number.

Express shipping:

1.1Express shipping can be purchased for most countries during checkout. Purchasing express shipping only affects postal service mailing time; it does not affect jerzelite processing time.

1.2Different countries will be shipped automatically with the different available express, such as FedEx, DHL, etc.

2、When will I receive my order?

Your order goes through several steps before reaching your door. Here are those steps:

Note:

2.1 All times listed are estimates and are not guaranteed. The exact time varies with the exact destination. Customization back-order

and special-order processing procedures will postpone 1-2 business days.

2.2 items that are in stock are shipped in 1-2 business days. Customization back-order and special-order processing procedure will postpone 1-2 business days.

2.3 Holiday season orders can experience 1-2 weeks of delays.

3、Order Tracking Support   

For Orders placed while signed-in to the jerzelite account, sign-in and visit your Order History.

Order Tracking Tips & Considerations

*Please allow 1-2 additional business days processing time for all personalized products

*Shipping times may vary during high volume order periods

If your order has not shipped after three business days, you will receive an email notifying you.  Some reasons for the delay could include the following:

•       We are experiencing higher order volume during this time

•       Item(s) in your order may be on backorder in the next 72 hours

•       Item(s) in your order may be out of stock due to high demand

•       Shipping address is incomplete that can not be shipped

•       A payment issue may have occurred while placing the order

If you need further assistance, please contact us and we are happy to assist. 

 jerzelite operates Monday to Friday, from 9:00 am to 18:00 pm Hong Kong Time, with a lunch break between noon and 1 pm.

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